This Privacy Policy explains how we collect, use, and protect your personal information when you interact with Watson, our WhatsApp-based assistant, in compliance with applicable data protection laws and WhatsApp Business Messaging Policy.
1. Information We Collect
WhatsApp Contact Info: Your phone number and profile name, as made available by WhatsApp when you initiate a chat with Watson.
Conversation History: Messages exchanged with Watson to provide support, answer queries, and perform tasks.
User Preferences: Information you voluntarily share for personalization (e.g., preferred products, reminders, appointments).
Technical Data: Device type, IP address, and usage logs for security and troubleshooting.
2. How We Use Your Data
To deliver personalized responses and services via WhatsApp.
To manage reminders, appointments, and order updates.
To improve service quality through analytics and user feedback.
To ensure compliance with WhatsApp and legal requirements.
3. Legal Basis for Processing
We process your data based on:
Consent: You voluntarily message Watson and opt in to receive updates.
Contractual necessity: To provide the services you request.
Legitimate interests: To operate and improve the assistant while respecting your rights.
4. Data Sharing and Disclosure
We do not sell, rent, or share your personal data with third parties for marketing.
We may share data with service providers under strict confidentiality for hosting, analytics, or customer support.
We may disclose data if required by law or to prevent abuse or fraud.
5. Data Security
We implement strong technical and organizational measures to protect your data against loss, misuse, or unauthorized access. All communication via WhatsApp is encrypted end-to-end, and internal data access is strictly controlled.
6. Data Retention
We retain your data only as long as necessary to provide our services and fulfill legal obligations. You may request deletion of your data at any time.
7. Your Rights
You have the right to:
Access the data we hold about you
Request correction or deletion of your data
Withdraw consent for messaging at any time
Contact us with any privacy-related questions
8. Opt-Out and Account Deletion
To stop receiving messages from Watson, simply reply with “STOP” or contact our team. We will promptly honor your request and delete associated data if applicable.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated clearly through WhatsApp or our website.
10. Contact Information
If you have questions about this Privacy Policy, please contact us: